Reliance Jio, one of India’s largest mobile network operators, experienced a major service disruption today (August 26, 2025) that left thousands of users without mobile and internet connectivity across multiple states. The outage, which began around 1:50 PM IST, affected users primarily in West Bengal, Odisha, Madhya Pradesh, Bihar, and several other regions.
What Happened During the Outage?
According to outage tracking website Downdetector, over 6,500 complaints were registered during the peak of the disruption. The breakdown of reported issues shows the widespread nature of the problem:
- 68% of users experienced complete signal loss (No Service)
- 16% faced mobile data problems
- 16% reported total service blackout
Current data from monitoring services indicates that 48% of issues are internet-related, 22% involve total blackouts, and 16% affect phone services.
“Jio is facing a major outage, really disappointing experience. I found out that Jio services are completely down in West Bengal, Odisha, Madhya Pradesh, and Bihar as well. There’s absolutely no network. Jio team, please fix this issue as soon as possible.”
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States and Cities Most Affected
The network disruption impacted users across multiple Indian regions, with the most severe problems reported in:
Worst Affected States:
- West Bengal – Complete service shutdown reported
- Odisha – Widespread connectivity issues
- Madhya Pradesh – No network coverage
- Bihar – Total service blackout
Other Affected Areas:
- Delhi-NCR – Partial disruptions
- Mumbai – Intermittent connectivity problems
- Chennai – Network issues reported
- Hyderabad – Voice call problems
- Pune – Service disruptions
- Bengaluru – Mobile internet issues
- Kolkata – Phone service problems
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User Reactions and Social Media Response
Social media platforms, particularly X (formerly Twitter), were flooded with complaints from frustrated Jio users throughout the day:
“#Jionetwork down…Jio network is down! I’ve restarted my phone multiple times, but it still shows no service”
“Blackout Jio Network. No Network in my area all jio Connection Shut Down @reliancejio @JioCare”
Many users reported trying basic troubleshooting steps that proved ineffective:
- Restarting their phones multiple times
- Switching between airplane mode
- Checking SIM card connections
- Testing different locations for better signal
Company Response and Updates
As of the time of reporting, Reliance Jio has not issued an official statement regarding the specific cause of today’s outage or provided a definitive timeline for complete service restoration. The company’s official customer support handles @JioCare and @reliancejio have been tagged in hundreds of complaint posts, but no formal company-wide response has been provided.
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Recent Pattern of Network Issues
This outage represents part of a troubling pattern for India’s telecom sector. Just days earlier, Airtel also suffered a major network disruption affecting users in Delhi, Mumbai, Bengaluru, and Hyderabad. Additionally, Jio has experienced several significant outages in recent months, including disruptions in Kerala and other regions.
Impact on Daily Operations
The widespread outage significantly disrupted various aspects of daily life:
Business Impact:
- Remote workers unable to access company systems
- Digital payment disruptions affecting merchants
- Communication breakdowns for businesses
- Online meeting and conference call interruptions
Personal Impact:
- Inability to make emergency calls
- Social media and messaging app access blocked
- Online education disrupted for students
- Entertainment streaming services inaccessible
What Users Should Know
While waiting for service restoration, affected users are advised to:
- Avoid repeated troubleshooting – The issue is on Jio’s network end
- Use alternative networks if available through dual-SIM devices
- Stay informed through official Jio communication channels
- Be patient as network engineers work to resolve the problem
- Report persistent issues through proper customer care channels once service resumes
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Frequently Asked Questions
Q: When will Jio services be fully restored?
A: Reliance Jio has not provided an official timeline for complete service restoration. Network outages typically resolve within a few hours to a day.
Q: Which areas are most severely affected?
A: West Bengal, Odisha, Madhya Pradesh, and Bihar are experiencing the most severe disruptions, with complete service blackouts reported in these states.
Q: Is this a nationwide outage?
A: No, while widespread, the outage appears concentrated in specific regions rather than being a complete nationwide disruption.
Q: Will users receive compensation?
A: Jio has previously offered complimentary data plans during major outages, but no compensation announcement has been made for this incident.
Q: How can I check if services are restored?
A: Monitor official Jio social media accounts and test basic connectivity through calls or mobile internet access.
